Troubleshoot a custom domain - Feedback Loop

Open Settings → Public address → Manage domain to see the current status and live records. Keep using the platform link while setup is incomplete.

What you see	What to do
Waiting for DNS	Compare Type, Name and Value against the app. Wait for your provider’s changes to propagate, then choose Check again.
Verification or HTTPS pending	Keep the required records in place. Ownership, routing and HTTPS must all finish before Connected appears.
Ownership issue	Confirm the TXT proof belongs to this project and hostname. Check that the domain is not already claimed elsewhere.
Needs attention	Read the displayed issue, correct the records or provider configuration, and use Try again when offered.
Expired setup	Start the connection again and use the newly displayed records. Old proof may no longer apply.
Paused	Restore Pro or share your Feedback Loop link. A retained hostname is not proof that it is serving the community.

Common DNS mistakes

Duplicated domain suffix: a provider may turn community.example.com into community.example.com.example.com. Use its expected name format.
CNAME proxy enabled: switch the record to DNS only.
Old proof: copy the current TXT record rather than an earlier attempt’s value.
Wrong website: the address is derived from the saved Website in Project details, not unsaved text.

Automatic setup is unavailable

Use the records displayed in the dialog. Provider support, approval configuration and dashboard HTTPS can affect whether automatic setup is offered. You do not need automatic setup to connect a domain.

After disconnecting

Remove the records identified by the disconnection message from your DNS provider. Disconnection does not delete your feature requests or release notes. If the problem continues, contact hello@feedbackloop.page with the hostname, displayed status, and what you tried. Do not include credentials, server keys or private authentication data.

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